users
>компютри втора употребаt;Well, first I sat down, like this. Then I logged on, like this, and after that, I typed in my password, like this, and after that I edited my file, like this, and after that I went to this line here, like this, and after that I picked my nose, like this.”
Advantages: Willing to show you exactly what they did to get an error.
Disadvantages: For as long as five or six hours.
symps: Selective deafness to the phrases, “Right, right, ok, but what was the ERROR?”, and a strong fondness for the phrase, “Well, I’m getting to that.”
Real Case: I once had to spend half an hour looking over a user’s shoulder while they continuously retrieved a document into itself and denied that they did it (the user was complaining that their document was 100 copies of the same thing).