Tech Support Humor

Well, first I sat down, like this. Then I logged on, like this, and after that, I typed in my password, like this, and after that I edited my file, like this, and after that I went to this line here, like this, and after that I picked my nose, like this.”

Advantages: Willing to show you exactly what they did to get an error.

Disadvantages: For as long as five or six hours.

symps: Selective deafness to the phrases, “Right, right, ok, but what was the ERROR?”, and a strong fondness for the phrase, “Well, I’m getting to that.”

Real Case: I once had to spend half an hour looking over a user’s shoulder while they continuously retrieved a document into itself and denied that they did it (the user was complaining that their document was 100 copies of the same thing).

We got a strange case today. When a lady called for support on the game we’re doing tech for, she started to say that her computer was blessed. She also wanted me to pray with her while her computer was rebooting and she was always asking if I was a believer, if I practiced and all these things. What does this have to do with tech support I really don’t know. Also it turned out her computer was a 486 with 8 megs of RAM running on win 98… No wonder she’s praying while it boots up… If she wasn’t it could stop working entirely

I just got off a call with a Customer, 3 way with “$4_letter_computer_Manufacturer”, The customer was referred to them by us, as her dialup modem has been coming up as not responding. The “Tech” who’s name was “Edward”, couldn’t tell the customer how to reboot her Vista machine, (I butted in and explained to the customer), the “Tech” also took 45 minutes to reinstall a modem. That should be a 5 minute job!!! This supposed “Tech” had no idea what he was doing!!! I had to bite my tongue to NOT jump in every couple of minutes, and tell this loser how it should ACTUALLY be done….

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